How we define Accountablity
Accountable Communication
Accountable Communication is the freedom to choose your response in any given
situation based on the absence of need for approval, rescuing, blame, justification or
denial. It requires mastery of self-awareness, tolerance and authenticity.
Self-Awareness
Self-awareness is the ability to distinguish one’s own actions or emotions from those of
others. Mastering this ability protects a person from projecting his/her (unconscious)
thoughts, feelings and biases onto others and makes it possible to see the truth in
situations and other people without blame or denial.
Tolerance
Tolerance is the ability to encounter an undesirable situation and remain neutral in the
face of emotional discomfort. Mastering this ability allows one to analyze any situation
and discover an appropriate response that is free of judgment or guilt.
Authenticity
Authenticity is the experience of congruence in one’s thoughts, feelings and actions. It
creates safety in difficult situations because you talk only about yourself and your
experience of the situation. Mastering authenticity allows one to be open and transparent.
It means that colleagues know you and can trust you to be yourself and let them know
where you stand. It gives you permission to reveal how you see a situation, what you
want to have happen, and what you are going to do. |
